Comments on: Superb customer service from Apple http://davidburden.com/2006/11/27/superb-customer-service-from-apple/ Welcome to the website for David Burden Tue, 22 Feb 2011 14:59:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: brian http://davidburden.com/2006/11/27/superb-customer-service-from-apple/#comment-8 brian Thu, 30 Nov 2006 01:40:02 +0000 http://davidburden.com/blog/?p=63#comment-8 Apple must have learned a thing or two from early iPod customer service negative press. Early generation iPods had a miserable warranty period (30 or 90 days, I think), so I am impressed that they have upped it to a year. Some may recall the grass roots campaign regarding no batter replacement options on the first generation iPods. http://ipodsdirtysecret.com/message.html Check out their movie on http://ipodsdirtysecret.com (quicktime required, naturally). Apple must have learned a thing or two from early iPod customer service negative press. Early generation iPods had a miserable warranty period (30 or 90 days, I think), so I am impressed that they have upped it to a year.

Some may recall the grass roots campaign regarding no batter replacement options on the first generation iPods. http://ipodsdirtysecret.com/message.html Check out their movie on http://ipodsdirtysecret.com (quicktime required, naturally).

]]> By: Web Strategy by Jeremiah » My iPod Died, Exchanged for New one http://davidburden.com/2006/11/27/superb-customer-service-from-apple/#comment-7 Web Strategy by Jeremiah » My iPod Died, Exchanged for New one Wed, 29 Nov 2006 03:40:12 +0000 http://davidburden.com/blog/?p=63#comment-7 [...] Like David Burden, I made a reservation online, showed up on time and was able to receive a brand new shiny 60 gig Video iPod replacement, no money spent. These things seem a bit fragile, so I may purchase the $60 extended warranty that will last me another year. Given I’m at a podcasting and Videoblogging company, having an iPod will be pretty important to consuming the product. [...] [...] Like David Burden, I made a reservation online, showed up on time and was able to receive a brand new shiny 60 gig Video iPod replacement, no money spent. These things seem a bit fragile, so I may purchase the $60 extended warranty that will last me another year. Given I’m at a podcasting and Videoblogging company, having an iPod will be pretty important to consuming the product. [...]

]]>