Excellent customer service, Audi

Had to make a quick comment about some excellent customer service I received from Audi today. My car was in for its 5,000 mile service.

I called Audi a few days ago. Even though I got through to the wrong department, the employee took ownership and told me she would reach out to the service department and arrange my appointment. She called me back within 15 minutes with the time and date – and who my advisor would be.

I arrived at Audi Stevens Creek this morning. I drove straight to reception, and was met outside by a cheerful, professional guy who somehow knew I was Mr Burden. “Good morning Mr Burden, welcome to Audi Stevens Creek”

He walked around the car with me and then walked me into the showroom. I was introduced and greeted by a technician who took me through what would be happening today. He also told me there were no outstanding details or recalls on the car. (By the way, I have $0 to pay on my service as it is part of my agreement)

I was then walked outside where a shiny new A4 was waiting for me to borrow for the day.

Kudos, Audi Stevens Creek. A great experience.

UPDATE: I’ve just been sent an automated email with a PDF that outlines the service work that was performed. Very impressed.